Frequently Asked Questions

Have a good thumb through some of the most frequently asked questions about what we do below - if you cant find the answer on this page, then be sure and Contact Us and we'll be able to help you further

Hosting Account Set-Up Questions

All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within ten seconds of your account being ordered!
Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.
Yes, you do not have to buy the web hosting when you buy a domain name.

Billing Questions

We accept PayPal, MasterCard, Visa, Maestro (Switch), Solo, Visa Electron and Visa Delta. We process payments through Paypal for ultimate security.  You do not need a PayPal account to purchase from us, you can use any Debit or Credit card as described above. We regret that we do not accept cheque, postal orders, standing orders or cash.
Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your control panel.
Yes, but we have included the VAT in the published prices - so the prices we show are the prices you pay!

Domain Name Questions

Yes you can. It's yours to do with as you please. For all non .uk domains, we provide the facility in the control panel to change the owner details for a domain at any time. For .co.uk, .org.uk and .me.uk domains, such changes have to be made through the naming authority Nominet who can advise you on the procedur
We will contact customers via email about 30 days before the domain is due for renewal. You can then decide whether to renew the domain name or not. For this reason, we always ask customers to ensure that their email address is valid, working and up-to-date, to ensure they get such messages
Nominet issued certificates as confirmation of the contract that exists between Nominet and the registrant until August 2003. If you have a paper certificate, this remains valid until the expiry date shown on the certificate. Paper certificates and Reply Forms have been replaced by an online system called Registrants Online.
Yes, you can, and we provide a control panel so that you can make these changes yourself at any time and that's all included in the price.
Yes - unlike some companies we always register the domain in your name or in your customer's name if you are working on someone's behalf.
Yes, you do not have to buy the web hosting when you buy a domain name. If you decide to add web hosting in the future you can easily upgrade with one of our feature rich hosting packages starting from as little as £2.99
Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

Web Hosting & Domains

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